Project Phoenix produced multiple bills for Howell's Kountry Cafe.
Editor's Note: We ran this story in August 2008 about local issues with the water company's new billing system. The issues have never gone away and now, the company is back. WSCK is asking the PSC for 21.9% increase (in addition to the last increase) to pay for Kentucky's share of the massively expensive software and management lyrically but inaptly named Project Phoenix.
Peggy Howell opened her water bill last week and was shocked. She now had two water bills for the month of August. Howell has been a small business owner of Kountry Cafe in Clinton Kentucky for over 12 years. In all that time, she has never been more upset and mad at the water company as she is now....
...In June of 2008, Utilities, Inc. launched its version of Oracle’s Customer Care and Billing System. Oracle is one of the largest business software developers in America. Utilities, Inc. announced the implementation of this new system as a way to get control over their vast water systems billing problems. ..
